Sr Product Specialist Support

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”

What you’ll do:

• Designing, developing and deploying modular cloud-based systems.
• Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.
• Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues
• Modifying and improving existing systems. Suggest process improvements and implement them.
• Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

What we are looking for:

• Looking for 10-14 of work experience.
• Must have experience in Order Management System(OMS).
• Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.
• Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.
• Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.
• Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
• Experience in shell scripting (unix, python)
• Proficiency in JIRA, Rally, or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
• Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
• Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
• Inspires the team to become better at their craft and trains the team both technically and functionally.
• Looks beyond the surface and fix the root causes rather than symptoms.
• Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack
• Actively identifies and reduces complexity in deployments and motivates team members to do the same.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Create tests, tools, and diagnostic procedures for use by product support personnel.
• Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process.