Technical Integration Manager

Key Responsibilities

Program & Delivery Management

• Lead end-to-end delivery of enterprise integration projects using Boomi and/or Workato platforms.
• Manage multiple concurrent integration programs involving SaaS, cloud, on-premise, APIs, EDI, and data integrations.
• Drive project planning, estimation, resource management, risk mitigation, and delivery governance.
• Ensure projects are delivered on time, within budget, and aligned with customer expectations.
• Conduct status reviews, steering committee meetings, and executive-level reporting.

Integration Solution Leadership

• Provide oversight on integration architecture, design patterns, API-led connectivity, and reusable framework adoption.
• Guide teams on best practices related to integrations, APIs, error handling, monitoring, security, and scalability.
• Collaborate with enterprise architects, business stakeholders, and application teams to define integration strategies.
• Ensure alignment with enterprise integration standards and governance processes.

Customer & Stakeholder Management

• Act as the primary customer-facing leader for integration engagements.
• Build strong relationships with business and IT stakeholders.
• Manage customer expectations, escalations, and delivery commitments effectively.
• Facilitate workshops, requirement discussions, solution walkthroughs, and UAT coordination.

Team Leadership

• Lead and mentor onsite/offshore integration teams including architects, developers, analysts, and QA resources.
• Drive technical excellence, knowledge sharing, and continuous improvement initiatives.
• Support team capability development through mentoring, reviews, and training initiatives.

Operational Excellence

• Establish delivery governance, KPIs, SLAs, and reporting mechanisms.
• Ensure proper documentation, testing processes, deployment controls, and support transition activities.
• Drive automation, reusable assets, accelerators, and integration CoE initiatives.

Required Skills & Experience

Technical Skills

• Strong hands-on experience with Boomi and/or Workato integration platforms.
• Expertise in REST/SOAP APIs, web services, JSON, XML, and API security standards.
• Experience with integration patterns including event-driven, batch, real-time, and file-based integrations.
• Strong understanding of cloud and SaaS applications such as Salesforce, NetSuite, SAP, Oracle, Workday, ServiceNow, etc.
• Experience with EDI standards (X12, EDIFACT) is a plus.
• Familiarity with middleware governance, monitoring, CI/CD, and DevOps practices.

Management Skills

• Proven experience managing large-scale integration implementation programs.
• Strong project management and stakeholder management skills.
• Experience managing distributed onsite/offshore delivery teams.
• Excellent communication, presentation, and leadership capabilities.
• Ability to manage customer escalations and drive resolution effectively.

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Boomi Professional/Architect certifications and/or Workato certifications preferred.
• PMP, Scrum Master, or Agile certifications are a plus.
• Experience working in consulting or system integration organizations preferred.

Key Attributes

• Strong ownership mindset and accountability.
• Excellent problem-solving and decision-making skills.
• Ability to operate in fast-paced enterprise environments.
• Strong customer-centric approach with focus on business outcomes.
• Passion for innovation, automation, and modern integration technologies.