India - Senior Manager WOP

Main Purpose of Job :

• Lead the World of Ports (WOP) marine data and operational delivery function, acting as the senior maritime subject-matter expert between global Inchcape teams, product, technology and customers.
• Own delivery against KPIs for collection, verification, validation and publication of port, terminal, berth, vessel and marine-operational datasets and APIs, ensuring accuracy, timeliness and operational relevance.
• Translate practical seagoing and port-operational expertise into product requirements, customer use cases and continuous improvements that support safe, efficient and commercially sound maritime decision-making.

Key Accountabilities :

• Lead, coach and develop the WOP marine/data operations team, setting clear standards for performance, quality and professional growth.
• Act as the senior marine subject-matter expert for port, terminal, berth, vessel and cargo operations across WOP products and services.
• Own marine-data governance, validation standards and quality controls to ensure data is operationally credible, consistent and fit for customer use.
• Engage directly with shipowners, operators, charterers, terminals, ports and other customers to understand operational needs and convert feedback into actionable requirements.
• Build strong working relationships across the Inchcape global network to improve source coverage, verification discipline and timeliness of marine information.
• Partner with Product, Technology and Data teams to define specifications, acceptance criteria and priorities for maritime data and digital solutions.
• Provide marine-operational oversight for new datasets, APIs and product features, ensuring outputs reflect real-world shipping and port workflows.
• Use data and domain insight to identify gaps, trends and opportunities, providing clear recommendations that support the WOP product roadmap.
• Manage multiple workstreams and improvement initiatives, balancing operational delivery, customer priorities, risk and strategic objectives.
• Establish and maintain SOPs, controls, documentation and audit trails that strengthen operational resilience and data quality.
• Represent WOP in customer and stakeholder forums, communicate progress to senior management, and support sprint/release readiness from a marine-business perspective.

Key Deliverables

• Demonstrable senior-level maritime experience with strong practical knowledge of vessel operations, ports, terminals, berths, cargo operations and port agency workflows.
• Strong marine assurance and operational risk mindset, with the ability to assess the reliability and operational relevance of maritime information.
• Consistently high data quality, verification and service performance against agreed KPIs and customer expectations.
• Successful conversion of marine-domain knowledge and customer feedback into clear product requirements, user stories and acceptance criteria.
• Effective leadership of a geographically dispersed team, with measurable improvements in capability, accountability, quality and productivity.
• Trusted engagement with senior internal stakeholders and external maritime customers, supported by clear, credible and concise communication.
• Successful delivery of marine-data, API and digital initiatives in partnership with Product, Technology and Data teams.
• Well-governed processes, SOPs and controls that support traceability, continuous improvement and operational resilience.
• Proactive identification of data gaps, customer pain points and maritime-market opportunities that inform the WOP roadmap and priorities.