Technical Support Analyst

About IRIS:

IRIS RegTech Solutions Limited (formerly IRIS Business Services Limited) is India's only listed RegTech SaaS provider, pioneering technology-driven regulatory and supervisory compliance solutions worldwide. Headquartered in Mumbai with subsidiaries across the U.S., Singapore, Malaysia, and Italy, IRIS serves over 30 regulators and 6,500 enterprises in 55 countries. The company is an active member of XBRL jurisdictions, including XBRL International, XBRL India, XBRL Europe, XBRL South Africa, and XBRL US. Recognized globally for its award-winning SupTech, RegTech, and DataTech platforms - including IRIS iFile, IRIS iDEAL®, IRIS CARBON®, and IRIS MSME - IRIS helps banking and financial sector regulators digitize supervision and enterprises and achieve seamless financial and ESG reporting.

IRIS' products are XII certified, ISO 27001:13 and SSAE 18 (SOC 1 Type 2) certified, ensuring industry leading security and reliability. Combined with deep expertise in XBRL, AI, and ML, IRIS delivers robust, high-quality regulatory data infrastructure that enhances transparency, strengthens governance, and supports sustainable growth across the financial ecosystem.

About Role:

We are looking for a techno-functional Business Analyst (Customer Solution Analyst) who will work closely with banking clients and internal technical teams to analyze business requirements, support solution implementation, and ensure the successful delivery of regulatory reporting solutions. The candidate will be responsible for managing and supporting the assigned client portfolio, including pre-implementation and post-implementation support, issue resolution, and ongoing client coordination.

Key Responsibilities:

• 2-5 years of experience as a Business Analyst in a techno-functional role, with a strong understanding of both business and technical aspects.
• Experience in creating and maintaining documentation, including Test cases, BRD, FRD, SRS, and technical/non-technical documentation.
• Proven experience in analysing complex business processes and translating them into technical solutions.
• Strong data analysis skills, including data modelling and data-driven decision-making.
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Proficiency in relevant software and tools for business analysis.
• Problem-solving and critical-thinking abilities.
• Strong project management and organizational skills.

Preferred Skills:

• Experience in the BFSI domain
• Knowledge of XBRL and XML

Education:

• Bachelor's degree in Engineering, Computer Science, IT, Finance, or related field. MBA (Finance/Systems) or relevant postgraduate qualification is preferred.

Awards won by IRIS

Won recognition as India's best Fintech at the Financial Express Best Banks Awards. an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.

IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards at the prestigious TIOL Awards.

IRIS CARBON has won The Most Agile/Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International.

At IRIS CARBON, we are committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applicants from all backgrounds.