Team Lead

Your mission at IntegriChain

To help ensure success of high quality and on time delivery of rebate claims processing for IntegriChain’s Managed Services Customers.

What this role entails

• Process and analyze within multiple business areas per the business area SLAs
• Ensure that all business area SLAs and quality expectations are met
• Escalate all business areas issues accordingly and resolve appropriately
• Oversight of 6-8 analyst level resources
• Maintain and enhance the team’s knowledge within the business areas detailed responsibilities
• Understand and ensure team’s compliance of company and departments business processes and policies
• Assist analysts with validation and troubleshooting system issues
• Support onboarding and training of team members
• Provide status updates, reporting and analysis as required
• Support system testing
• Support ad hoc projects

What success looks like in this role

• Chargebacks and Rebate are delivered on time and are of high quality
• Team is engaged in their roles and department success
• Strong communication with their direct manager on both wins and challenges within team
• Partners with other team leads to support department processes and policies

What you’ll need to thrive in this role

• Ability to prioritize and manage multiple tasks effectively and work in a fast-paced environment
• Attention to detail, along with strong troubleshooting and data analysis skills
• Ability to adapt to change
• Ability to coach and guide others and provide constructive feedback to help individuals develop
• Excellent verbal and written communication skills
• Ability to interact with all levels of personnel, including management, from both business and technical teams
• Advanced skill in Microsoft Office applications (2010 or greater) specifically Word, Excel, Access, PowerPoint, and Visio.