Program Manager

Program Manager

Reporting to the EVP of Digital Transformation, the Program Manager will be responsible for managing critical components of the overall roadmap of cross-functional projects, ensuring project teams have the resources required to successfully execute. We are looking for a detail-oriented Program/Project Management professional with deep experience who can lead multiple, diverse project teams.

How You Will Make an Impact:

• Support organizational and project staffing based on customer needs (communicating, managing, executing)
• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
• Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.

Project Management

• Overall responsibility for management and adherence to delivery best practice methodology.
• Ensuring your delivery teams provide successful delivery of the ongoing project requirements
• Will need to get trained on Innovapptive products to be able to consult with the customers as well as provide training as needed.
• Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests.
• Provide project managers guidance on how to resolve risks and issues documented in the project RAID.
• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
• Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.

What You Bring to the Team:

• BSc/BA diploma in management or a relevant field; MSc/MA is preferred
• PMP Certification is required
• A minimum of 5 years experience as program/project manager
• Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
• Strong EAM domain knowledge and prior experience running large SAP or IBM Maximo Implementation Programs (specifically EAM) with multiple SAP Project Managers
• Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
• Excellent knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting and budgeting
• Working knowledge of MS office and program management software (e.g. Basecamp, MS Project etc.)
• A business acumen with a strategic ability
• Excellent organizational and leadership skills
• An analytical mindset with great problem-solving abilities
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Executive presence
• Prior experience in JIRA Projects, reporting and dashboarding is preferred.