Program Manager

What you'll do:

• Maintain a single consolidated register of actions, decisions, and commitments across the engagement, chasing items to closure
• Oversee implementation of the engagement's operating model across governance, administration, design, and capability partnering
• Lead the client's organizational transformation and change management agenda, including stakeholder readiness, communications, and adoption tracking
• Act as the day-to-day bridge between the delivery team and client stakeholders, resolving issues that span both organizations
• Maintain the engagement-level risk and issue register and produce consolidated health reporting for governance forums
• Coordinate across service areas to identify and unblock hand-offs before they affect delivery

What you bring:

• 8+ years in program management, engagement management, or business change delivery, ideally in an outsourced or managed-services environment
• Hands-on experience leading organizational transformation or change management programs for a client, including stakeholder readiness and adoption tracking, not just methodology familiarity
• Proven track record tracking delivery commitments to closure across multiple workstreams and organizations
• Experience supporting a client's organizational restructuring or operating model implementation
• Strong grounding in program and change management methodologies (Waterfall, Agile, Hybrid)
• Excellent executive reporting skills, able to distill a complex engagement into a clear narrative
• Change Management certification (Prosci, ADKAR, or equivalent) preferred; PgMP, PMP, or PRINCE2 also preferred; Bachelor's required, Master's preferred

Occasional international travel to client site is expected.

If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.