Cloud Operations - Manager

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Job Summary: At Infios, every solution we create is designed to be Smarter, Stronger, Faster, Better than any other technology in the marketplace. These same attributes apply to our dedicated team members, whose expertise and dedication have made Infios an industry leader in supply chain logistics systems.

As a Cloud Operations Manager, you will work closely with solutions architects and business stakeholders to identify, design, develop and deploy infrastructure engineering solutions for our WM and TM platform. Qualified candidates will have exposure to supporting production customer environments and an eagerness to learn and grow.

What a day in life looks like:

• Manage an operations team supporting SAAS Kubernetes applications in OCI and AWS
• Train and mentor Operations Engineers
• SLA focused response to event driven alerts and incidents
• Ensure execution of plans to roll out new technologies quickly
• Lead ticket triage and prioritization by our Client Services organization
• Support/troubleshoot OS, application, virtualization and containerization issues
• Work with Engineering team to developing automation and processes to improve operational SLAs

What you bring to the team:

• Bachelor’s degree or an equivalent combination of education and related work experience
• 3+ years in a management/leadership role
• 5+ years in an operations role
• 5+ years supporting large scale .NET applications
• 5+ years in supporting OCI and AWS based environments
• Fundamental understanding of Linux and Windows OS
• SME in managing and implementing Kubernetes solutions
• Proficient in implementing Infrastructure as Code principals and technologies (Terraform)
• Wide range of automation experience (Azure DevOps, Ansible, PowerShell, Groovy, Python, etc)
• Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
• Well versed in application containers such as IIS and Tomcat
• Full stack troubleshooting
• Experience with SCM (Git)

Nice to Have:

• Multi-cloud experience with emphasis on AWS support
• Experience managing java applications
• Hands on Dynatrace experience
• Experience managing Helm templated Kubernetes environments
• Understanding of micro-service architectures
• Experience with usage of common application protocols and messages (e.g. TCP/IP, HTTP, SOAP, SMTP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
• Exposure to application threading and concurrency concerns. Troubleshooting environment related issues (response times, connectivity, authentication, authorization, configuration, etc.)
• Experience in hosted global datacenter environments supporting geographically dispersed systems

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected]

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.