Meeting & Events Manager

About the Role

Meeting and event space is either a real revenue driver or an underused amenity. You're the reason it becomes the former.

As a Senior Meeting & Event Manager, you own the commercial performance of a building's bookable spaces — from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back.

This is a sales role with a hospitality soul. You're not just coordinating logistics — you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones.

The best people in this role understand that every event is a chance to demonstrate what this building is capable of — and they take that personally.

Winning in This Role Means

• Meeting and event revenue meets or exceeds quarterly targets, and you have a clear pipeline story for why.
• Clients rebook. They refer others. They tell their colleagues this is the space to use in this market.
• Every booking runs smoothly from first contact to final invoice — and the client notices.
• The building's meeting and event reputation is strong enough that inbound inquiries are growing.
• Your Tripleseat data is clean, current, and actually tells a story about what's working.

What You Own

General management:

• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.
• Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.
• Manage amenity budgets.
• Build clear systems and procedures that set the team up for success when you're not there.
• Consistently find ways to improve processes and operations.
• Support marketing teams in keeping collateral and experiences on-brand.
• Support leasing teams in showcasing building amenities.
• Deploy customer sentiment surveys and create action plans for any detractors.

Amenity management:

• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.

Meeting and events management:

• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Refine and execute the local marketing plan and create local marketing collateral.
• Manage meeting and event leads and bookings end to end through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
• Maintain a database of recurring vendors for ancillary event needs.
• Ensure digital booking methods are up to date and functioning.
• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
• Actively survey occupiers post-event and share feedback.
• Keep a detailed won/lost tracker and lead source log in Tripleseat.
• Learn AV troubleshooting and help clients connect to in-room systems seamlessly.
• Manage third-party AV vendors to ensure equipment is always operational.

Service culture:

• Champion Industrious service standards and hospitality principles.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.

What You Bring to the Table

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. 5+ years in event sales and operations.
• Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.
• Hospitality or venue operations background. You know what it takes to run a smooth event — from pre-event setup through post-event wrap — and you've done it under pressure.
• CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach.
• Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.
• Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless.