Salesforce - Solution Architect/Lead

Job Responsibilities:

• Establish and lead the ACSII Salesforce team, ensuring the right technical skills, collaboration, and delivery standards are in place.
• Design and oversee Salesforce architecture FOR Salesforce multi-cloud platform including integrations and data model.
• Translate business requirements into scalable Salesforce solutions and technical roadmaps.
• Lead technical design reviews and ensure solutions follow best practices, security, and governance standards.
• Manage integration between Salesforce and enterprise systems using APIs and middleware platforms.
• Mentor teams on Salesforce best practices and Agile delivery and deployment of Salesforce capabilities.
• Collaborate closely with U.S. based technology leaders, product managers and architects.

Delivery Execution

• Act as the primary offshore point of accountability for Salesforce delivery.
• Contribute to the modernization of the ACS Membership Platform and related digital platforms.
• Lead the structured transition of Salesforce delivery from external vendors to internal offshore teams.
• Define and execute knowledge transfer plans, documentation standards, and standard operating procedures (SOPs).
• Lead architecture strategy for low-code/no-code solutions, Agentforce-based automation, Agentic workflows and conversational experiences and AI-powered workflows
• Translate business and functional requirements into delivery milestones, timelines, and success metrics.
• Evaluate and recommend new technologies within the Salesforce ecosystem.
• Proactively manage delivery risks, cross-team dependencies, and issue resolution.

Technical Expertise

• Strong experience with Salesforce Ecosystem: Sales Cloud, Service Cloud, Commerce Cloud, Experience Cloud, Marketing Cloud, Salesforce Data Cloud, Agentforce / AI capabilities, Lightning Platform, Salesforce AppExchange ecosystem
• Architecture & Integration: API-led architecture, MuleSoft, REST / GraphQL APIs, Event driven architecture, Microservices architecture, Cloud-native design patterns
• Cloud & Modern Platforms: AWS, DevOps / CI/CD, Containerization (Docker / Kubernetes), CIAM (SSO, OAuth, SAML)
• Data & Analytics: Enterprise data architecture, data integration and pipelines, Customer data platforms (CDP), Data governance frameworks
• AI, Automation & Platform Services- Agentforce implementation and governance, Agentic workflows and conversational automation, AI-powered decisioning and productivity automation, Low-code / no-code automation (Flows, orchestration)

Job Requirements:

• 8–12 years of IT delivery and solution leadership experience, with 4–6 years focused on Salesforce delivery.
• Strong hands-on understanding of Salesforce multi-cloud architecture, configuration, customization, and integration patterns.
• Experience leading technical teams and establishing architecture standards.
• Proven experience leading Agile delivery teams, sprint execution, and release management.
• Experience supporting modernization, cloud transformation, or portal migration programs.
• Strong stakeholder management, communication, and leadership skills in a global delivery environment.
• Salesforce certifications such as Administrator, Platform App Builder, Architect, Agentforce Specialist, and/or Scrum Master are a plus.