Associate Director, Customer Engineering & Delivery

About The Company:

iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink’s expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.

What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.

Key Responsibilities

Client & Account Leadership

• Manage a large-scale client portfolio, spanning data and product engineering engagements.
• Own client relationships end-to-end — client partners, enterprise architects, IT Directors, and C-level executives (CDOs, CTOs, CIOs).
• Act as a trusted advisor: able to articulate technical issues and trade-offs in a way that resonates with both technical and executive stakeholders.
• Mine the account for new opportunities and establish new stakeholder connections, growing the relationship organically through delivery credibility and insight.
• Travel to client locations periodically, as needed by the engagement.

Commercial & Account Management

• Own account P&L; drive revenue growth and optimize gross margin across the portfolio.
• Track budgets closely across all engagements within the account.
• Manage a mix of Fixed Bid (FB) and Time & Material (T&M) engagements.
• Lead estimation and proposal efforts, including scoping, pricing, and solutioning for new and expanding work.
• Present business strategies, data architectures, and technical solution approaches directly to customers.

Technology & Delivery Leadership

• Oversee delivery of data analytics, data engineering, and data science projects, ensuring quality and business impact.
• Oversee delivery of product engineering solutions across web, desktop, and cross-platform technologies.
• Guide solution architecture and technology selection at a decision-making level by partnering closely with architects.
• Work experience with modern cloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.
• Work experience with modern web technologies (e.g., Angular and React).
• Work experience with agentic AI approaches and frameworks (e.g., Microsoft Agent Framework, LangChain).
• Navigate ambiguous or evolving requirements and help drive product direction where needed.
• Ensure delivery discipline across large teams using structured methodologies (e.g., SAFe) and sound project delivery practices generally.

People & Organizational Leadership

• Build, lead, and grow large, multidisciplinary delivery teams.
• Demonstrated, proven experience in people management, client management, and stakeholder management.
• Represent the organization’s technical capability externally — e.g., conducting technology webinars or similar thought-leadership activities.

Required Qualifications

• 12+ years of Industry experience
• At least 4+ years of experience leading large teams delivering multiple projects for one or multiple customers.
• Proven, substantial experience managing large client accounts/portfolios, including account P&L ownership, revenue growth, and gross margin optimization.
• Experience handling both Fixed Bid (FB) and Time & Material (T&M) engagement models.
• Proven, strong people management, client management, and senior stakeholder management experience — including relationships with Enterprise Architects, IT Directors, and C-level executives (CDOs, CTOs, CIOs).
• Demonstrated experience leading large, multidisciplinary delivery teams (people and/or program leadership at scale), ideally across more than one technical discipline.
• Comprehensive experience with estimation, proposals, and presales solutioning.
• Prior hands-on experience in either data engineering or product/application engineering.
• Work experience with Angular, React, or equivalent modern web/cross-platform frameworks.
• Work experience with.Net or equivalent server side technologies.
• Work experience with both data engineering/analytics concepts and product/application engineering concepts.
• Work experience with cloud platforms (Microsoft Azure and/or AWS) at a solutioning/decision-making level.
• Work experience with agentic AI concepts and frameworks (e.g., Microsoft Agent Framework, LangChain) at a solutioning/decision-making level.
• Excellent presentation and communication skills, including the ability to present data visuals, numbers, and technical architecture clearly to business audiences.
• Willingness and ability to travel to client locations and work onsite frequently as required by engagements.