Operations Program Manager

Position Summary:

IEM is seeking an experienced and proactive Operations Program Manager to lead and manage the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and execution of complex, custom manufacturing requests, driving cross-functional alignment from conception through sales, build, test, and quality assurance.

Key Responsibilities:

• Project Leadership: Serve as the primary owner of assigned strategic accounts or projects, driving execution across engineering, supply chain, production, and customer interface.
• Cross-Functional Coordination: Facilitate alignment between sales, engineering, supply chain, production, and finance to ensure smooth hand and execution.
• Engineering Oversight: Track engineering deliverables, drawing releases, and change management to meet project milestones.
• Supply Chain & Long-Lead Materials: Monitor procurement of critical components, anticipate risks, and escalate/mitigate supply chain delays.
• Capacity & Production Planning: Coordinate with operations teams to align project demand with production capacity and resources.
• Project Tracking & Reporting: Establish and maintain detailed schedules, status reports, and dashboards for internal stakeholders and customers.
• Customer Interface: Act as point of contact for project updates, change requests, and issue resolution, ensuring a positive customer experience.
• Risk Management: Identify risks (technical, supply, capacity, commercial) and lead mitigation planning to protect project commitments.
• Process Improvement: Contribute to standardizing project management practices, tools, and templates across strategic/custom projects.
• Quality: Single point of contact for low voltage and medium voltage

Qualifications:

• Bachelor’s degree in Mechanical or Industrial Engineering, Operations, Business Management, or a related field
• 5-10 years of experience in program management operations in a manufacturing environment
• Strong knowledge of product lifecycle processes and complex hardware manufacturing workflows
• Strong understanding of cross-functional business operations (engineering, supply chain, production, quality).
• Excellent communication, organization, and problem-solving skills
• Experience working with highly customized or made-to-order products is highly desirable
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Basic experience with ERP/MRP systems and backlog management tools
• PMP certification preferred, but not required
• Familiarity with low and medium voltage, industrial-sized equipment technologies is a strong plus