Identity Analyst/Engineer (On-site)

Position Responsibilities:

• Provide real-time resolution on a wide range of technical and non-technical customer issues
• Perform workaround resolutions, root cause analysis, major incident management, etc.
• Experience with Okta enhancement work and complex Okta issues
• Create technical documentation including FAQs, artifacts, and other knowledge management documents
• Perform development and enhancement activities based on customer requirements
• Guide team to perform day-to-day operations and provide mentorship to junior resources
• Provide assistance and coverage for other team members
• Gather requirements from customers for enhancement requests
• Provide a high level of customer service with pro-active communication
• Work with vendor product support to open, troubleshoot, and resolve product issues
• Provide inputs for Weekly Status Report and Periodic Status Report
• Other duties as assigned

Requirements & Qualifications:

Experience:

• Extensive customer support and management experience
• 4 – 8 years of IAM experience and at least 2 years with Okta
• Exposure to other IAM products is a plus.
• Experience with using an incident management tool
• Possess excellent analytical approach and problem-solving skills
• Demonstrate excellent communication and interpersonal skills
• Knowledge of rules, task and configuration

Preferred Education:

• Bachelor's degree, preferably in an IT-related field
• IAM technology-specific training/certification a plus

Travel: 0%

Other: This is an on-site position. Selected candidates must live within close proximity to Alameda, CA, and report to the office.

We are not offering relocation or sponsorship for this position.