Information Security and Systems Specialist, Salesforce

Information Security and Systems Specialist, Salesforce

Responsibilities

• Salesforce administration
• Identity and access management
• User support
• Onboarding and enablement
• Data integrity
• Reporting and analytics
• Change intake and prioritization
• Vendor and partner management
• Documentation and change control
• Enterprise systems administration

Qualifications

• 3–5 years of professional experience in systems administration, IT, or related roles, including at least two years administering Salesforce in a live production org;
• Salesforce Certified Administrator credential preferred;
• Experience with Salesforce Nonprofit Cloud preferred;
• Hands-on competence with declarative configuration — permission sets, sharing model, record types, Flow — and the judgment to know when a request needs a developer instead;
• Comfort building reports and dashboards, and performing bulk data operations with appropriate care;
• A bachelor's degree in Computer Science or other quantitative disciplines;
• Experience administering enterprise systems such as workspace collaboration suites, ITSM tools, HRIS, SASE, ATS, ERP, etc.;
• Familiarity with single sign-on, directory provisioning, and access review practices;
• Strong communicator in multiple forms (written communications, public speaking, teamwork, and upward management), with a track record of explaining technical things to people who do not enjoy technical things;
• Detail- and execution-oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
• Strong desire for professional growth and development, with a track record of openness to give and receive feedback;
• Strong problem-solving skills in handling system challenges;
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates' victories, concerns, and needs;
• Strong ability to maintain integrity and confidentiality in complex situations;
• Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
• Ability to work with international, cross-cultural, and diverse teams across time zones.