2027 Summer Intern, Program Operations

Roles and Responsibilities:

As a Program Operations intern, you will:

• Coordinate and support the execution of program activities, events, tasks, and deliverables.
• Conduct research and analyze data on market trends, customer segments, competitive landscapes, and energy efficiency equipment to support program planning and decision-making.
• Evaluate market potential, program growth opportunities, and distributor, contractor, and trade ally networks.
• Collaborate with Sales, Account Management, Engineering, and other team members to develop aligned outreach, sales, customer targeting, decarbonization, equity and affordability, lead generation, and value proposition strategies.
• Prepare and maintain reports, schedules, meeting minutes, and other program documentation.
• Summarize findings and present actionable recommendations that support data-driven decisions and the development of accurate, timely, high-quality products and services.
• Provide administrative and communications support, including coordinating meetings and helping teams complete priorities on time.

As a Program Delivery Intern, you will:

• Support the Program Delivery team by developing client presentations and communicating key program results to internal and external stakeholders.
• Identify and develop program opportunities that advance clients’ clean energy goals.
• Review program processes and recommend opportunities to improve efficiency and delivery.
• Coordinate with program implementation teams and cross-functional partners, including Marketing, IT, and Customer Care.
• Engage participating service providers to gather information and identify opportunities for program improvement, depending on the role.
• Prepare and review technical specifications and calculations for energy efficiency measures and projects, depending on the required skill set.

As a Program Outreach Intern, you will:

• Provide support for field-based staff and the network of participating Trade Allies
• Support communications with participating contractors, customers, and consultants.
• Clarify and resolve/escalate customer/contractor concerns related to program participation as necessary.
• Collaborate with regional and national teams to provide national cohesiveness and bring efficiency & best practices to your client’s programs.
• Support and track contractor enrollment in programs.
• Assist technical teams to ensure QA/QC standards for the program are met.

Basic Qualifications

• By start date, a minimum of 30 completed college-level credit hours is required preferably in Business Administration, Economics, Project Management, Energy Management, or a related field.
• Must be able to pass any required background check(s), which may include drug screening.
• Due to contract requirements, U.S. Citizenship or Permanent Work Authorization is required

Preferred Qualifications

• A completed bachelor’s degree and enrollment verification or 9 credits completed in a graduate program in Business Administration, Economics, Project Management, Energy Management, or a related field.
• Strong organizational, time management, task prioritization, and attention-to-detail skills.
• Excellent written, verbal, analytical, and collaborative communication skills.
• Ability to work independently and effectively as part of a team.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Experience with program coordination, documentation, research, data collection, market analysis, or sales planning projects.
• Familiarity with data analytics and visualization tools such as Power BI, Power Query, or VBA.
• Interest in energy efficiency, market research, and sales strategy; familiarity with HVAC, water heating, space heating, kitchen equipment, or lighting technologies is a plus.