Salesforce Technical Consultant and Project Manager

Responsibilities:

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid-year changes.
• Co-lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

What you must bring:

• 5+ years of Project Management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role.
• Active Salesforce Certified Administrator certification (Provide Trailblazer profile link in resume)
• 3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment.
• 3+ years of experience coordinating deployments and managing CI/CD pipelines in the context of Salesforce and GitHub as source control.
• 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor.
• Must be a US Citizenship or Permanent Resident (Greencard Holder) due to federal contract requirements.
• Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

What we would like you to have (Preferred):

• Active Salesforce Consultant and/or Architect certifications (provide Trailblazer profile link).
• 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture.
• 2+ Years supporting US Government clients and familiarity with Salesforce’s Public Sector Solutions.
• PMP Certification
• Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360.
• Basic understanding of Mulesoft capabilities and API-based integrations.
• Familiarity with OmniStudio, its components, and the use cases it supports.
• Basic understanding of Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned.
• Familiarity with Salesforce AppExchange utilities and peripheral services such as Docusign and Own.
• Basic understanding of supporting services such as MFA/SSO, networking, and encryption.
• Command presence and a sense of personal responsibility for mission accomplishment.
• Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations.
• Demonstrated critical thinking, attention to detail, problem solving skills, and the ability to produce polished and well-organized written deliverables.