Senior Business Analyst, IT

Senior Business Analyst

Location: Remote (must reside within US)

Preferred: Reston, VA (hybrid or remote)

Ready to Make a Difference?

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

ICF is seeking a Senior Technical Business Analyst to work within a dynamic and collaborative delivery team environment in our Centralized Operations, Analytics and Technology (COAT) group. The Senior Technical Business Analyst will play a key role in supporting the delivery of technology solutions for energy efficiency and utility programs. This role will work closely with business stakeholders, project managers, program teams, and ICF subject matter experts to understand complex program needs, translate those needs into clear business and system requirements, coordinate testing and validation, and support successful implementation of technology solutions.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Lead business analysis activities supporting technology delivery, including requirements gathering, process analysis, requirements documentation, testing, validation, and implementation support for energy efficiency tracking and reporting solutions.
• Work directly with business and program stakeholders to understand complex processes, identify needs, and translate those needs into clear business and system requirements.
• Facilitate requirements gathering, process mapping, and requirements validation sessions with business and program stakeholders.
• Analyze business processes and existing system functionality to identify opportunities for improved efficiency, data quality, reporting, and user experience.
• Develop and review requirements specifications, business process flows, use cases, user stories, acceptance criteria, test plans, test scripts, and user documentation.
• Lead and coordinate business and user acceptance testing activities, including test planning, execution, documentation of results, issue tracking, retesting, and validation that delivered functionality meets defined requirements.
• Serve as a delivery-side liaison between program stakeholders and technology teams, helping ensure business requirements, priorities, issues, and expected outcomes are clearly understood.
• Support data analysis, reporting, data integration validation, and cross-system data validation activities.
• Independently manage assigned analysis activities or workstreams and communicate status, risks, dependencies, and issues to project leadership.
• Provide guidance and mentoring to junior business analysts and contribute to consistent business analysis practices across project teams.
• Support end-user readiness, training, implementation, and adoption of technology solutions.

What we need you to have (minimum qualifications):

• Bachelor's degree in business, information systems, computer science, or a related field (applicants can substitute one year of related experience for one year of education)
• 5+ years of relevant experience in IT business analysis, software implementation, systems analysis, or related fields.
• Demonstrated experience leading requirements gathering, business process analysis, requirements documentation, testing, validation, and implementation support activities.
• Experience developing high-quality business and system documentation, including requirements specifications, process flows, use cases, user stories, acceptance criteria, test plans, and test scripts.

Preferred Skills/Experience:

• Experience supporting complex technology implementations in the energy efficiency, utility, or related sectors.
• Experience with SaaS platforms or configurable enterprise applications.
• Working knowledge of SQL and experience analyzing or validating system data.
• Experience with Microsoft Power BI, Cognos, or similar reporting and business intelligence tools.
• Experience with system integrations, APIs, data exchanges, or cross-system data validation.
• Experience with Jira or similar requirements, issue tracking, and software delivery tools.
• Strong understanding of Agile and other software development methodologies, including change, configuration, release, and defect management.
• Experience mentoring junior analysts or providing technical guidance to project team members.

Professional Skills:

• Experience working with project managers, program stakeholders, business teams, and technology teams throughout the technology delivery lifecycle.
• Experience independently managing analysis activities or software delivery workstreams.
• Strong written and verbal communication skills, including experience facilitating stakeholder discussions and presenting technical concepts to business audiences.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)