Job Title:

Training Program Coordinator

Location:

Bangalore

Workplace Type:

On-site

Employment Type:

Full-time

About the Role

We are looking for a Training Program Coordinator to manage the day-to-day coordination and delivery of assigned training and learning programs. The role involves working closely with clients, campus coordinators, trainers, and internal teams to ensure smooth program execution.

The ideal candidate should be highly organized, possess strong communication and stakeholder management skills, and be comfortable managing multiple training programs and priorities simultaneously.

Key Responsibilities

Training & Program Coordination

Coordinate the end-to-end execution of assigned training and learning programs.
Work with trainers and internal teams to ensure smooth program delivery.
Confirm training schedules, trainer availability, session requirements, and program timelines.
Track program progress and ensure activities are completed as per the agreed plan.
Coordinate with relevant stakeholders to resolve scheduling or delivery-related challenges.

Client & Stakeholder Coordination

Act as a point of contact for assigned clients and campus coordinators.
Understand client requirements and communicate them effectively to internal teams and trainers.
Maintain regular communication with clients and provide updates on program progress.
Coordinate effectively with clients, campus coordinators, trainers, and internal stakeholders.
Handle stakeholder queries and ensure timely follow-up and closure.

Program Delivery & Issue Management

Monitor training delivery and proactively identify potential issues or delays.
Coordinate with internal teams and trainers to resolve delivery-related challenges.
Escalate critical concerns to the Operations Lead/Manager when required.
Ensure stakeholders are kept informed throughout the resolution process.

Reporting & Documentation

Maintain accurate records of training schedules, program progress, attendance, and deliverables.
Prepare and update regular status reports and dashboards.
Maintain proper documentation of client requirements, discussions, action items, and follow-ups.
Support review meetings by providing relevant program updates and reports.

Process Adherence & Improvement

Follow established processes and templates for program coordination and delivery.
Ensure timely completion of assigned tasks and follow-ups.
Identify opportunities to improve training operations and program delivery processes.
Support the implementation of process improvements based on stakeholder feedback.

What We're Looking For

Excellent Communication: Strong verbal and written communication skills with the confidence to interact with clients, trainers, and internal stakeholders.
Program Coordination: Ability to manage training schedules, stakeholders, timelines, and multiple priorities effectively.
Ownership Mindset: Takes responsibility for assigned programs, follow-ups, deliverables, and issue resolution.
Stakeholder Management: Ability to coordinate effectively with clients, trainers, campus coordinators, and internal teams.
Problem-Solving: Ability to identify challenges, coordinate solutions, and drive issues to closure.
Process Discipline: Strong attention to detail with the ability to maintain accurate records and follow established processes.
Multi-Program Handling: Comfortable managing multiple training programs and priorities simultaneously.