IT Support Specialist II

About the role

We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will always be welcomed.

What you get to do every day

• Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
• Provide Tier 2/3 support and procurement for internally used applications
• Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
• Architect systems, user flows and solutions as needs arise

What you bring to the role

• At least 3-5 years experience in internal IT or related field
• Excellent interpersonal and customer service skills
• Expert level Mac OS experience, including advanced troubleshooting, deployment, and security
• Experience administering MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)
• Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)
• Experience with managing onsite devices: Conference rooms, printers, etc.
• Ability to work independently and handle multiple priorities
• Experience with compliance frameworks and policies is a plus
• Multimedia content creation experience is a plus
• Demonstrated forward thinking and a proactive, AI-first mentality