Principal UX designer

About the Role

We're seeking a passionate and experienced Principal UX Designer to serve as our Head of UX, owning the user experience design process from concept to delivery. The ideal candidate is a strong advocate for the user, with a track record of creating intuitive, accessible, and engaging digital experiences — and is comfortable operating as a design team of one, balancing hands-on execution with strategic ownership. You'll be the primary voice for UX across the product organization, translating user needs and business goals into effective design solutions.

What you’ll do

• Own the end-to-end UX design process, from initial research and ideation through wireframing, prototyping, and final implementation.
• Conduct and lead user research and usability testing to deeply understand user behavior, needs, and pain points. Synthesize findings into actionable design insights.
• Collaborate closely with cross-functional teams including product managers, engineers, and stakeholders to define product strategy, requirements, and features.
• Create and maintain design deliverables such as user flows, wireframes, prototypes, and high-fidelity mockups using industry-standard tools.
• Champion user-centered design principles and best practices across the organization, ensuring design decisions are data-informed and user-validated.
• Own and maintain the design system to ensure consistency and scalability across products.
• Manage external design contractors or agencies as needed to supplement capacity.
• Set the design function's standards and processes — critique cadence, research practices, tooling — even as a team of one, so they can scale as the team grows.

What we are looking for

• 10+ years of professional experience in a UX design role, with at least 5 years in a senior or principal capacity.
• A strong portfolio that demonstrates expertise in user research, interaction design, and visual design.
• Proven ability to operate as a design team of one — balancing strategic ownership with hands-on execution, and managing competing stakeholder priorities without a team to delegate to.
• Proficiency with modern design and prototyping tools such as Figma and Sketch; familiarity with AI-assisted design/prototyping tools is a plus.
• Proven experience leading user research methodologies (e.g., interviews, surveys, usability tests) and data analysis.
• Excellent communication and presentation skills, with the ability to articulate design rationale to a variety of audiences, including senior leadership.
• Experience working in an Agile development environment is highly desirable.
• A bachelor's degree in Design, Human-Computer Interaction, or a related field is preferred.
• Familiarity with GTM Intelligence and data platforms is a strong plus.
• Significant overlap with US business hours is required.