Solution Engineer (Post-sales)

We are growing into mid-market and enterprise accounts where the technical bar - and the stakes - are higher. To win and retain these customers, we are building the technical depth in our post-sale motion to match.

Enterprise buyers are not just buying a product. They are making architectural decisions. The CTOs, data architects, and engineering leads we work with at this level need a technical counterpart.

As a Solution Engineer, you are that person. You are not the first point of contact, and you are not handling tickets.

You are the expert our Account Managers bring in when a customer conversation goes beyond relationship management - a quarterly architecture review, a complex integration challenge, a strategic expansion decision, or simply when a CTO wants to talk to someone who really knows data.

What You Will Do

• Be the senior technical specialist that Account Managers call on for complex customer conversations - architecture reviews, expansion discussions, and senior-level technical engagements.
• Engage credibly with CTOs, senior engineers, and data architects as a genuine thought partner: understand their architecture, challenge assumptions, co-design pipelines, and offer a credible point of view.
• Lead technical discovery and solution design for enterprise customers evaluating new use cases, migrations, or architectural changes involving Hevo.
• Translate complex customer requirements into actionable guidance - both for the customer and, where needed, and for Hevo's internal engineering team.
• Build and maintain deep expertise in the modern data stack: cloud data warehouses, orchestration, transformation, and the broader ecosystem Hevo operates within.
• Identify expansion opportunities through technical engagement and hand them off to the AM with enough context to move the conversation forward commercially.
• Contribute to internal knowledge - documenting patterns, building reference architectures, and raising the technical bar across the post-sales team.

What We Are Looking For Required

• 6+ years of experience in a technical, customer-facing role - Solutions Engineering, Data Engineering, or a technical post-sale or consulting function.
• Deep, broad knowledge of data engineering: ETL/ELT pipelines, cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks), orchestration, and the modern data stack.
• Hands-on experience with data integration tools, CDC, event streaming, or warehouse-native transformation (dbt, etc.).
• Demonstrable ability to engage at the architectural level - not just explain a product, but understand and speak to a customer's data infrastructure.
• Strong communication skills: you can make complex technical ideas clear to both engineers and executives, and you are confident pushing back when a customer's approach is suboptimal.
• Comfort working in an ambiguous, fast-moving environment with a small team and high autonomy. Nice to Have
• Experience in a pre-sales or post-sales SE role at a data infrastructure or SaaS company.
• Exposure to enterprise data governance, compliance, or security requirements (SOC 2, GDPR, HIPAA).
• Prior experience in a startup or high-growth B2B SaaS environment. What You Will Not Be Doing
• This is not a support role, a ticket-handling role, or a general customer success role. You will not be measured on ticket volume or response SLAs. You will be measured on whether enterprise customers trust Hevo at the technical level - and whether that trust translates into deeper, longer, larger relationships. What We Offer
• Competitive compensation and/or equity.
• Direct access to leadership and real influence on how the post-sale function is built.
• A collaborative, high-trust environment where technical depth is valued and rewarded.