IT Director, Salesforce Platform Owner

Key Responsibilities

• Roadmap & Governance: Chair the Enterprise Salesforce Steering Committee. Act as product owner for the platform, prioritizing investment based on business value, compliance obligations, and ROI, and communicating trade-offs transparently to stakeholders.

• Business Partnership: Serve as the primary IT point of contact for department heads. Lead discovery sessions to understand their workflows in depth and translate what you learn into clear business requirements and user stories.

• Cross-Functional IT Collaboration: Partner with IT development and platform teams to hand off groomed requirements for execution in an Agile/Scrum model, staying engaged through delivery.

• Process Optimization & Adoption: Audit commercial and clinical workflows to find bottlenecks and manual workarounds. Champion adoption, lead User Acceptance Testing, and drive change management for new releases.

• Data & Revenue Integrity: Work with business and IT teams to enforce Master Data Management practices, and ensure Salesforce (front office) and NetSuite (back office) stay integrated so data silos and reconciliation gaps don't form.

• Compliance & Validation: Ensure platform changes follow Heartflow's change control, SOX, and quality system requirements, partnering with Quality and InfoSec on validation and access governance where applicable.

Qualifications & Skills

• Experience: 8-10+ years in Enterprise Applications, Business Systems, or RevOps, including 3+ years in a Director-level or strategic Product Owner / Business Partner role.

• Salesforce Depth: Strong functional and architectural understanding of the Salesforce ecosystem (Sales Cloud and Service Cloud required; CPQ, Health Cloud, or Revenue Cloud a significant plus).

• Stakeholder Management: Be an exceptional communicator with a track record of resolving conflicting priorities and building consensus across departments with different incentives.

• Industry Experience: Life Sciences, MedTech, Biotech, or another regulated public company environment (SOX, HIPAA, FDA, quality systems) strongly preferred.

• Methodology: Solid grounding in Agile/Scrum and in translating ambiguous business needs into deliverables the IT development team can build.

• Education: Bachelor's degree in a related field, or equivalent practical experience.