Senior Product Operations Manager, Integrations

Role Overview\nAs a Product Operations Manager, Integrations at Harvey, you'll own the operating system behind our integrations and partner ecosystem — the APIs, MCP servers, and third-party connectors that let law firms and in-house legal teams plug Harvey into the rest of their tech stack. You'll triage and prioritize integration requests, manage the technology and ISV partners building on our platform, run early-access programs for new integrations, and coordinate the launches that bring them to market — all while building the lightweight systems that let the integrations program scale as our partner ecosystem grows.\n\nThis is a role for someone who's spent real time inside an integrations team or a marketplace/app store business, understands what makes an API- or MCP-based integration actually hold up in production, and knows how to balance partner needs against Harvey's own roadmap and security bar.\n\n### What You'll Do\n\n#### Partner & Integration Request Intake — Making sure the right signal reaches the right team, fast\n- Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners.\n- Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication.\n- Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality.\n\n#### Programs & Launches — Getting new integrations into partners' and customers' hands, then out the door broadly\n- Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations.\n- Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.\n\n#### Systems That Scale — Turning feedback and recurring friction into durable process\n- Translate partner, customer, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap.\n- Create and maintain documentation, playbooks, and enablement materials — including partner-facing API/MCP documentation — that help internal teams and partners communicate and operate effectively.\n- Identify recurring operational challenges in the partner and integration lifecycle, and implement lightweight systems, automation, and processes (partner onboarding checklists, certification criteria, listing standards) that let the program scale.\n\n### What You Have\n- 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company — ideally on a team responsible for integrations, APIs, or a partner platform.\n- Direct experience working on an integrations team — you've sat inside the function that builds, ships, and supports third-party connections, not just consumed them.\n- Working knowledge of APIs and MCP (Model Context Protocol) — comfortable in conversations about auth, rate limits, schemas, and what separates a reliable integration from a fragile one.\n- Experience from an app store, marketplace, or partner ecosystem business — managing listings, partner certification, marketplace policies, or developer relations — so you understand both sides of a two-sided platform.\n- Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality.\n- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.\n- Strong written communication — you can turn partner and customer feedback into clear requirements, playbooks, and documentation that both internal and partner teams actually use.\n- Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD and GTM without direct authority.\n- A bias toward lightweight systems over heavy processes — you'd rather ship a simple fix that scales than a perfect framework nobody uses.\n\n### Compensation\n$155,400 - $233,200 USD