Senior Manager, Engineering

What You'll Do:\n- Lead, hire, and develop a high-agency infrastructure team in Bengaluru, creating a culture of accountability, technical excellence, and strong mentorship.\n- Own delivery for core infrastructure investments spanning cloud infrastructure, observability, container orchestration, reliability, and platform foundations.\n- Partner closely with Product Engineering, Security, and adjacent platform teams so infrastructure accelerates product delivery instead of constraining it.\n- Guide technical strategy across multi-cloud infrastructure, including Azure- and GCP-based systems, Kubernetes orchestration, networking, container management, and infrastructure as code.\n- Drive operational excellence through better observability, incident response, disaster recovery, runbooks, alerting, and recovery tooling.\n- Help the organization scale safely by improving system design quality, hardening critical paths, and pushing durable solutions to reliability bottlenecks before they become customer-facing failures.\n- Partner with AI and product teams to support Harvey’s next major product surfaces, including agent workflows, model infrastructure, and large-scale document processing systems.\n- Contribute as a hands-on technical leader when needed, especially in architecture reviews, incident leadership, prioritization, and high-stakes cross-functional programs.\n\n### Representative Problems You May Lead:\n- Hardening the Agent Platform so product teams can ship AI agent experiences with resource isolation, authenticated sandbox access, and resilient execution.\n- Improving database resilience and recovery so incidents are mitigated quickly and the main database never becomes the bottleneck during critical events.\n- Raising site reliability through stronger alerting, failover strategy, autoscaling, and runbooks so customers are never the first to know Harvey is degraded.\n- Scaling vector and retrieval infrastructure that underpins document-heavy workflows and enterprise search, including migrations that improve reliability and unlock new capabilities.\n- Building a multi-region, enterprise-grade platform that meets strict data residency, security, and uptime expectations for global customers.\n\n### What We’re Looking For:\n- 4+ years of engineering management experience and 10+ years of hands-on infrastructure or platform engineering experience in production environments.\n- Deep technical strength across cloud infrastructure, Kubernetes, networking, observability, CI/CD, and infrastructure-as-code tooling such as Terraform or Pulumi.\n- A track record of designing and scaling reliable distributed systems, with strong judgment around performance, fault tolerance, and operational tradeoffs.\n- Experience leading complex cross-functional initiatives and translating ambiguous platform needs into clear execution plans and measurable outcomes.\n- Strong people leadership: hiring well, coaching engineers, creating accountability, and building a healthy, high-performing team culture.\n- Clear communication and calm execution during incidents, escalations, and high-stakes customer-impacting situations.\n- A systems mindset, bias for simplicity, and the ability to raise standards while keeping teams moving fast.\n\n### Nice to Have\n- Experience with AI/ML infrastructure, high-throughput inference systems, or model platform reliability.\n- Experience operating multi-tenant, security-sensitive platforms for enterprise or regulated customers.\n- Familiarity with Azure at scale; GCP or AWS experience also transfers well.\n- Experience supporting global, follow-the-sun operations or building teams across regions.\n\n### Additional Information\n- Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role.\n\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]