Senior Customer Architect

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. Harness brings AI and automation to the 'outer loop' of software delivery, including testing, deployments, application security, reliability, compliance, and cost optimization.

Position Summary:

We are seeking an experienced, highly technical and customer-centric Senior Customer Architect (Forward Deployed Engineer) to join our Customer Success team. In this role, you will act as a technical solution expert and advisor working closely with some of the largest Harness AppSec customers to design, implement and optimize Harness platform and adoption strategies to ensure they realize maximum value and outcomes.

About the role:

• Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio.
• Provide hands-on technical guidance and consulting to customers throughout the customer lifecycle, from onboarding and implementation to adoption and value realization.
• Develop strategic account success plans to ensure successful operationalization and value realization, and drive alignment with all levels of customer leadership.
• Develop and maintain a deep understanding of the Harness platform and AppSec modules, as well as AI, security, DevOps, SecOps, cloud architecture, networking, and infrastructure.
• Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities.
• Bring constructive customer feedback to product management and collaborate with sales, product, and engineering teams.
• Conduct regular business reviews and check-ins with customers, addressing concerns in a timely and effective manner.
• Proactively identify at-risk accounts through churn and adoption analysis.
• Contribute to the development of customer success processes, tools, and resources.
• Participate in Harness Community forums and help build reference architectures, best-practice guides, and enablement content.

About you:

• 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry.
• 5+ years of experience with multiple of the following solutions preferred:
  • Cloud and Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
  • Containers and Orchestration: Kubernetes, Helm, Kustomize, OpenShift, PCF
  • CI/CD and DevOps: Jenkins, GitHub Actions, GitLab CI, Harness Pipelines, Jira, ServiceNow
  • Languages and Scripting: Python, Bash, YAML, Go (a plus)
  • Application Security: SAST, DAST, SCA, IAST, SBOM generation, API security testing, pen testing fundamentals, SIEM (Splunk, Datadog), SOAR platforms
• Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security is preferred.
• Ability to quickly learn and work with new emerging technologies in the AI, DevOps, cloud, and security space.
• Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships and communicate business and technical value to all levels of management.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth.
• Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering, is preferred.

Must Have Skills:

• Kubernetes ecosystem expertise (k8s, Helm, release, upgrade, troubleshooting)
• In-depth cloud experience; AWS is a must (GCP and Azure a plus), including infrastructure provisioning, VPC, EKS, S3, EBS, EFS, and EC2
• Linux ecosystem
• Troubleshooting skills for the above
• Programming (scripting) experience, with ability to write custom integrations or tailored solutions

Pay Transparency:

$180,000 - $202,000 USD

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.