Deployment Engineer

About the Role

You will join an early, still-forming team of Deployment Engineers, where you have an opportunity to help define how we operate. You will onboard customers, provide day to day customer support and work through deployment problems.

This is a hands-on, individual-contributor role with direct customer impact. You will manage technically difficult customer issues that require both an inquisitive mind and a desire to provide and excellent customer experience.

What You’ll do

• When something breaks, you pull the logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.

• Provide technical support during onboarding, acting as a trusted technical enablement partner to our customers.

• You find opportunities to continuously improve and strengthen the deployment experience for our customers.

• You will maintain internal guides and customer-facing documentation.

• Beyond deployment support, you feed field findings into the product roadmap and partner with Customer Success, Solutions Architecture, QA and beyond to give our customers a first class experience.

What You Bring

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.

• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.

• You are happy working in a multi-OS environment (Windows, Linux, macOS).

• A track record of strong customer-facing communication, the kind where you coordinate through an issue, gather the right evidence, and close it cleanly.

• Operational discipline: you turn one-off fixes into tracked, documented process so nobody has to firefight the same problem twice.

• Some ability to read or write code is a bonus, but the core of this role is technical troubleshooting and customer excellence, not shipping features.