Operations Program Manager

About The Role

The Operations Program Manager, Central Operations is an individual contributor role driving the execution of high-impact operational programs across Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay. This is a hands-on role focused on designing, improving, and scaling operational processes through strong program management, data fluency, and structured execution. You'll partner closely with Legal, Finance, Product, Engineering, Analytics, and Delivery to translate operational needs into clear requirements, execution plans, and measurable outcomes — bringing structure to ambiguity so programs run smoothly end-to-end.

• Own and execute operational programs end-to-end across Central Operations functions
• Translate operational needs into clear requirements, execution plans, and measurable outcomes for cross-functional partners
• Analyze performance data to identify trends, gaps, and opportunities for improvement
• Build and optimize processes to improve efficiency, quality, and scalability
• Partner cross-functionally to launch and iterate on operational initiatives
• Track and report on key metrics, ensuring programs meet performance targets
• Drive continuous improvement through structured problem-solving and experimentation

You Have

• 2+ years of experience in operations, technical program management, or a similar individual-contributor role supporting cross-functional initiatives
• Strong analytical skills, with the ability to use data to inform decisions
• Strong SQL and data analysis skills, with the ability to independently pull, analyze, and investigate operational data to surface actionable insights
• Proven ability to manage multiple cross-functional programs or workstreams simultaneously, with strong organizational skills and attention to detail
• Comfort operating in ambiguous environments — including working "in the weeds" of operational workflows — and translating messy real-world processes into structured, clear plans

Bonus points:

• Experience in one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay
• Strong problem-solving skills, with a structured approach to complex challenges
• Strong written and verbal communication skills, particularly in documenting requirements and communicating status, risks, and tradeoffs
• Experience operating in fast-paced, metrics-driven environments, with a bias toward execution and continuous improvement