Engineer - Customer Service
Bengaluru, India · On-site · Full-time
- Posted 3w ago
- From Gunnebo Entrance Control’s careers page
- Location
- Bengaluru, India
- Work mode
- On-site
- Type
- Full-time
- Department
- Customer Service
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About the role
About The Role
- Position: Engineer – Customer Service
- No of openings: 1
- Reporting to: Manager – Customer Services
- Location: Bangalore
Key Responsibilities:
Service Delivery:
- Perform on-site installations, repairs, and maintenance of equipment/products -
- Troubleshoot and resolve technical issues Ensure timely and quality service delivery
Technical Support:
- Provide phone and email support to customers
- Assist in resolving technical queries and issues
Documentation:
- Maintain accurate records of service activities
- Update customer databases and documentation
Customer Relationship Management:
- Build and maintain strong customer relationships
- Identify opportunities to upsell or cross-sell services
Team Collaboration:
- Work with other service engineers and teams to share knowledge and best practices
Key Performance Indicators (KPIs):
- First-time fix rate
- Mean time to repair (MTTR)
- Customer satisfaction ratings
- Service level agreement (SLA) performance
- Technical knowledge and skills assessment
Skills and Qualifications:
- Technical knowledge of equipment/products
- Knowledge on Project Management & Service Management
- Troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Time management and organizational skills
- Relevant industry certifications or training
Skills they ask for
Pick one to see other roles that ask for it.
- Technical knowledge of equipment products
- Knowledge on project management service management
- Strong problem solving and troubleshooting skills
- Excellent communications and customer service skills
- Ability to work both independently and as part of a team
- Strong time management and organizational skills
- Relevant industry certifications or training
About Gunnebo Entrance Control
Access control solutionsGunnebo Entrance Control builds access control solutions including security gates, turnstiles, speed gates, and hostile vehicle mitigation products for airports, retail, and other secure environments.
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