IT & Operations Administrator

About A Plus Garage Doors

A Plus Garage Doors is Utah's largest and fastest-growing residential garage door company. We have been recognized as one of the Fastest 50 growing companies in Utah, listed in the Inc. 5000, and named One of the Best Companies to Work for in Utah for 4 consecutive years!! Our commitment to excellence and a team-first culture makes us a standout employer in the industry.

About the Role

We are currently seeking an IT & Operations Administrator to join our in-office team in West Valley City to oversee technical support, backend systems, asset inventory, and daily operational logistics across our locations.

In this role, you will be the primary technical point of contact for our internal team, ensuring our hardware, software platforms, network accounts, and facility access systems run smoothly. You will also bridge the gap between technical infrastructure and company operations by managing tool room inventory, vendor accounts (Verizon, Amazon, ISPs), workstation setups, and system implementations with our partner network (Guild).

If you thrive in a fast-paced environment where no two days are the same and enjoy wearing multiple hats spanning IT helpdesk, systems provisioning, and operational coordination, this position is for you.

Key Responsibilities

1. Technical Support & System Administration

• Provide end-user support for all IT issues covering PCs, iPads, Google Workspace, Chrome, email, spreadsheets, and VoIP phone systems.
• Manage user profiles, permissions, and groups across Google Workspace, ServiceTitan, and Lightspeed POS.
• Support Lightspeed Retail POS functionality, including backend troubleshooting, setting up new users, and issuing store credits.
• Coordinate system implementations, rollouts, and updates with Guild tech teams.

2. Backend Onboarding & Security Access

• Execute backend employee onboarding across operational platforms, including provisioning user accounts in ServiceTitan, updating Live Sheets, configuring alarm system access, and provisioning PDK (ProdataKey) door/access controls.
• Maintain user security profiles and ensure prompt de-provisioning during employee offboarding.

3. Hardware Procurement, Workstations & Inventory

• Oversee physical setup, maintenance, and deployment of workstations (PCs, monitors, headsets, accessories).
• Manage the Tool Room inventory, tracking assets, monitoring equipment health, and placing orders for replacement tools.
• Procure office, warehouse, and technical supplies across all locations via Amazon and approved vendor accounts.

4. Vendor & Account Management

• Manage commercial vendor accounts including cellular service (Verizon), multi-location internet service providers (ISPs), and general vendor relations.
• Order business cards and handle specialized administrative systems (such as internal employee raffle systems).
• Assist with day-to-day office operations, facilities logistics, and cross-department support as needed.

Qualifications & Skills

• Experience: 2–4+ years of experience in an IT Support, Systems Administrator, or Technical Operations role.
• Software Platforms: Familiarity with Google Workspace administration, VoIP/Phone systems, and cloud management tools. Hands-on experience with ServiceTitan, PDK access control, or Lightspeed Retail POS is a major plus.
• Hardware & Infrastructure: Proficient in desktop/laptop setup (Windows/Mac), iPad deployment, peripherals configuration, and basic multi-location network/ISP troubleshooting.
• Operations & Logistics: Strong organizational skills with demonstrated experience in physical inventory management (tool room/equipment) and vendor account administration.
• Communication: Excellent interpersonal skills with a service-oriented mindset to assist employees at all technical ability levels.
• Problem-Solving: Strong initiative and ability to troubleshoot independently while prioritizing urgent support needs across multiple sites.

Benefits & Perks

• Full Benefits Package (Health, Dental, and Vision Insurance)
• 401(k) retirement plan
• Paid Time Off (PTO) and paid holidays
• Competitive compensation ($52,000 – $62,000/year)
• Company-provided tools, hardware, and ongoing technical training
• Opportunities for career growth within a growing multi-site team

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.