Customer Service Representative

What You’ll Be Doing:

• Be the voice of A Plus—support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top-notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go-to resource for customers.

What We’re Looking For:

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)
• A team player who’s excited about growth and contributing to success
• High school diploma or equivalent

Why You’ll Love It Here:

• Supportive, team-first culture where your efforts are valued
• Clear opportunities for advancement—we love to promote from within
• Respect, recognition, and rewards for hard work and dedication
• Hands-on training and mentorship to help you succeed
• The chance to grow your career with a respected and expanding local company

What We Offer:

• Pay: $18-$21/hour, based on experience
• Benefits: Health, Vision, Dental, PTO, Paid Holidays, 401(k) with match
• Employee discounts on products and services
• Employee referral program
• Be part of a world-class network of residential service brands that invests in your growth