Client Service Coordinator

Overview:

Our Mumbai office is seeking a Coordinator to join our Client Service team. This is a fantastic opportunity to join a dynamic, fast-paced start-up environment to work on projects within multiple industry sectors.

If you are a detailed-oriented, goal-oriented and organized individual who enjoys learning new things, then this opportunity might be the one for you!

What You'll Do:

• Responsible for scheduling telephone consultations for client service teams
• Coordinate with advisors to obtain responses, availability and confirm telephone consultations
• Leave messages and follow up with Advisors to expedite scheduling projects
• Maintain an updated status of client telephone consultations
• Update Advisors’ profiles as needed
• Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
• Follow multiple work streams to help Project Managers organize client requests and track progress on projects
• Assist with ad-hoc requests

What You Have:

• Bachelor’s degree
• 1-3 years of previous work experience dealing in a high-call volume environment
• Previous project management experience strongly preferred

Skills You Will Bring:

• Exceptional organizational skills with meticulous attention to detail
• Ability to prioritize and multi-task and to work under tight deadlines
• Flexibility to work long and unpredictable hours
• Proficiency in MS-Office, Outlook, and Google Suite
• Proficient in the use of the internet for research
• Demonstrated ability to communicate effectively and persuasively, both verbally and textually
• Demonstrated ability to work both in a team atmosphere and autonomously
• A desire to work in a fast-paced entrepreneurial environment

What we Offer:

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment