Lead Product Designer

About the Role

We are seeking a Lead Product Designer who can elevate HighLevel's product experiences through exceptional craft, product judgment, systems thinking and influence. You have spent 7+ years designing complex digital products and are ready to shape strategically important work across one or more product areas.

What You'll Do

• Lead design strategy and execution for one or more product areas, translating customer needs, business goals and technical constraints into clear experience direction
• Partner with product and engineering leaders, researchers, data partners and designers to define product vision, prioritize opportunities and align teams around high-quality outcomes
• Use qualitative and quantitative insight to influence priorities, clarify tradeoffs and improve outcomes
• Lead complex discovery and design work through ambiguity with clarity, speed and craft
• Design and refine creation, transaction, automation, review, publishing and configuration workflows, including edge cases and failure states
• Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design-system alignment
• Mentor designers, improve critique, strengthen shared patterns and make design standards easier to adopt
• Define and socialize measures of design quality and impact, including usability, accessibility, task success, adoption, retention or customer satisfaction
• Collaborate effectively across US and India time zones in a 100% remote environment

What We Are Looking For

• 7+ years of relevant product design experience, including sustained leadership, mentorship or design direction across complex digital product work
• An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution, measurable product impact and leadership beyond individual execution
• Proven experience leading product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
• Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Experience designing complex creation, commerce, communications, publishing or automation workflows where clarity, trust and error prevention matter
• Experience designing AI-driven or intelligent interfaces and collaborating with data, automation or platform teams
• Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, researchers, data partners, senior stakeholders and other designers
• Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops and persuade through rationale, evidence and craft
• Experience influencing design direction for high-impact product areas, systems or platforms and improving the standards, tools and practices teams use

How You Work

• You raise the bar for craft, visual sophistication and product quality across the teams around you
• You move comfortably between product strategy, customer insight, systems thinking and hands-on design execution
• You balance speed, detail, scalability and quality without losing sight of the customer
• You build trust through warmth, candor, accountability and genuine respect for your teammates as people
• You enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates
• You communicate in ways that help distributed teams work with clarity, care, trust and momentum
• You advocate for accessibility, inclusion and ethical design