Sr. Product Designer

About the Role

We are seeking a Senior Product Designer who can elevate HighLevel's product experiences through exceptional craft, product judgment and strong execution. You have spent 5+ years designing complex digital products and are ready to own meaningful work from early ambiguity through shipped outcomes.

What You'll Do

• Own meaningful product areas from discovery through delivery, translating customer needs, business goals and technical constraints into clear experience direction
• Partner with product managers, engineers, researchers, data partners and designers to define, test and ship polished product experiences at scale
• Use qualitative and quantitative insight to make design decisions and improve outcomes
• Create wireframes, prototypes, high-fidelity designs, interaction specifications and production-ready documentation
• Design clear workflows, edge cases and failure states that help customers complete complex tasks with confidence
• Strengthen design-system adoption and help teams use shared patterns across surfaces, devices and locales
• Lead through ambiguity by iterating quickly, using feedback well and raising quality through critique, pairing and clear rationale
• Support junior designers and partner teams with practical design guidance
• Collaborate effectively across US and India time zones in a 100% remote environment

What We Are Looking For

• 5+ years of relevant product design experience, ideally in B2B SaaS, platform, CRM, workflow-heavy or similarly complex digital product environments
• An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact
• Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
• Working knowledge of design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Familiarity with AI-assisted design workflows, intelligent interfaces, modern design tooling and fast prototyping practices
• Strong cross-functional collaboration skills and the ability to work fluently with product managers, engineers, researchers, data partners and other designers
• Clear communication skills, with the ability to explain design decisions, incorporate feedback and persuade through rationale, evidence and craft
• Understanding of front-end implementation constraints and the ability to bridge practical gaps between design and code
• Curiosity about users, data, systems, new tools, emerging technologies and better ways for teams to work

How You Work

• You hold yourself to an unusually high bar for craft, visual sophistication and product quality
• You move comfortably from customer insight and product strategy to detailed design execution
• You balance speed, detail, scalability and quality without losing sight of the customer
• You build trust through warmth, candor, accountability and genuine respect for your teammates as people
• You enjoy collaborating across time zones and cultural contexts, including with US- and India-based teammates
• You communicate in ways that help distributed teams work with clarity, care and momentum
• You advocate for accessibility, inclusion and ethical design