Engineering Manager, Dedicated Infrastructure

An overview of this role

You'll lead GitLab's Dedicated Infrastructure team, combining hands-on technical leadership with team development. Working with the team's Product Manager, you'll balance delivery speed and quality, guide architecture decisions, and lead the team through incidents.

What you’ll do

• Partner with the team's Product Manager to set clear priorities and deliver with quality and speed.
• Maintain at least 99.9% availability for Dedicated infrastructure, strengthen security, and automate operations to support more tenants at scale.
• Give your team clear direction and meaningful feedback, and build shared ownership of development and operations.
• Improve the platforms and tools your team owns so feature implementers can manage their services in production through self-service workflows.
• Recruit, onboard, and develop productive team members, supporting their growth and accountability.
• Lead by example with proofs of concept and artificial intelligence (AI)-assisted approaches. Simplify processes and automate repetitive manual work.
• Model effective incident management, lead timely resolution and escalation, and document and teach best practices across GitLab.
• Use data to prioritize work, quantify impact, and manage risk and technical debt. Explain technical trade-offs to stakeholders to support their decisions.

What you’ll bring

• A track record of building and owning large-scale distributed services, with the technical depth to evaluate architecture and guide technical strategy.
• Experience with fleet management, Terraform, Amazon Web Services (AWS), and automated provisioning at a scale of 20 or more clusters.
• Experience owning services with 99.99% availability service-level objectives (SLOs), and an understanding of the operational practices needed to sustain them.
• Experience using AI tools to improve team productivity, with lessons learned from both successes and missteps.
• Experience building and managing accountable, high-performing teams, including addressing underperformance and making difficult performance decisions when needed.
• The ability to lead complex projects to completion without relying on a dedicated Technical Program Manager.
• Experience leading distributed, remote teams effectively.

About the team

We build and operate the large-scale distributed infrastructure for GitLab Dedicated, our hosted software as a service (SaaS) platform. Our work centers on availability, security, fleet management, and automated provisioning across tenants. We also build self-service platforms and tools that enable feature implementers to own their services in production.

At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world. We collaborate asynchronously, with autonomy, accountability, and transparency guiding how we work.