Executive Director of Product Management , Resiliency

Why This Role Matters

Healthcare supply chain resiliency is now a contested category: well-funded, AI-native challengers are selling point solutions directly to hospitals. This role is chartered to win that fight — turning GHX's two-sided network of 600+ connected providers and their suppliers into a resiliency platform that out-executes single-sided competitors on speed, breadth, and proven customer outcomes. The Executive Director owns that competitive outcome end to end, from platform definition through GA and beyond.

Key Responsibilities

• Own end-to-end product development lifecycle (PDLC) for GHX Orchestration, from forward-deployed pilot and prototype through GA commercialization, across both use-case tracks (Procure-to-Pay and Order-to-Cash).
• Design, govern, and continuously refine the pilot selection engine: Layer 1 binary hard gates (data access, SME time, on-site access, feedback cadence, executive sponsor) and the Layer 2 weighted scorecard used to rank and select pilot candidates.
• Own pilot cohort selection and all stage-gate decisions (entry, mid-pilot, exit), including go/kill/reallocate calls on stalled accounts.
• Partner directly with the Forward-Deployed Engineering team to scope on-site pilot engagements, define track-specific entry criteria and success metrics, and translate pilot learnings into a repeatable deployment playbook.
• Own product-level success criteria and report progress against exit bars: P0/P1 issue resolution, GA-candidate certification, referenceable-logo targets, and quantified ROI proof points, by persona and by track.
• Lead product's input into the GTM execution plan, keeping the commercial (pricing/packaging), pilot delivery, and marketing workstreams synchronized against the shared milestone schedule and dependency chain.
• Define and evolve the tiered commercial model (Foundation / Agentic / Outcome-Premium) and the hybrid pricing approach (base subscription plus metered/outcome layer); partner with Finance and Deal Desk on SOW structure, platform-level contracting, and pilot-to-GA conversion terms.
• Translate persona- and value-based requirements (executive sponsor, operational champion, SME end-users, technical/integration owner, data steward) into a technical roadmap in partnership with Engineering.
• Drive product-boundary clarity across adjacent and overlapping offerings (e.g., Price Workbench, Industry Data Alignment, Data Connect, Managed Services, and Resiliency Center capability) and own the resulting customer-facing positioning, flow documentation, and sales-enablement materials.
• Analyze market trends and the competitive landscape — including well-funded, AI-native point-solution entrants — to defend and advance GHX's “orchestration” category positioning, and to win head-to-head competitive evaluations.
• Build and sustain executive-level relationships with pilot customers and internal sponsors to unblock data access, named SME time, on-site access, and rapid structured feedback.
• Lead through influence across Sales, Marketing, and Professional Services to execute and deliver the roadmap and optimize product efficiency for implementation, supportability, and system reliability.
• Develop and mentor Product Owners and Product Managers supporting the platform.
• Utilize effective change management practices to execute the product roadmap and communicate progress, risks, and decisions to the executive/steering committee.

Required Qualifications

• A minimum of 10 years of Product Management experience.
• Experience leading Product Management initiatives within the healthcare space is required.
• Demonstrated experience designing or running structured pilot programs, forward-deployed engineering models, or similar early-access/co-development customer AI engagements.
• Experience developing or executing usage-based, outcome-based, or hybrid commercial pricing models for enterprise software.
• Ability to clearly communicate; work in team environments, with a minimum of 3 years people management experience.
• Proven software development experience managing product planning milestones from business concept through launch.
• Competency at developing strategies and execution plans for new businesses or new platform offerings.
• Demonstrated ability to manage cross-functional project teams spanning Product, Engineering, Sales, Marketing, and Professional Services.
• Strategic planning skills, including experience building and defending a go-to-market roadmap with executive stakeholders.
• Excellent interpersonal, communication, and presentation skills (oral and written communication).
• Outstanding organizational skills and time management skills.
• Travel is as needed (approximately 25%–50%), including on-site pilot customer visits.

Preferred Qualifications

• 5+ years of healthcare software product management experience.
• Experience managing healthcare supply chain products and services (Procure-to-Pay and/or Order-to-Cash) desirable but not necessary.
• Experience launching or commercializing agentic AI or AI-enabled product capabilities.
• Experience building pricing models that incorporate a metered or outcome-based component alongside a base subscription.
• Experience showing ability to drive customer adoption of emerging technologies and solutions.
• Track record winning head-to-head competitive evaluations against market challengers in enterprise or healthcare software.