Analyst - Business Data Services

Analyst - Business Data Services

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Follow defined standard operating processes and procedures for all deliverables (processes)
• Take ownership of performance against all the assigned Master data processes and key categories
• Accountable for the quality and accuracy
• Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
• Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
• Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
• Be responsible for maintaining the SLA of each period and the delivery performance
• Ensure that all the reports are maintained and cleared on time
• Maintain Product master data in SAP as per business input and SOP
• Basis understanding of SAP MM & SD module commercial structures and Category/Product Hierarchies
• Highlight and take appropriate help from the Lead on SOP deviations or issues
• Raise incident tickets to the relevant helpdesks when there is an issue
• Participate in idea generation and improvement activities
• Comprehend incoming and outgoing data flows for SAP master data
• Comprehend, explain and enforce master data creation and change processes.
• Good knowledge of governing policies around Product data as per the area of work
• Update /maintain the departmental procedures (SOP’s) tools, and metrics for the master data team
• Ensure all Data Quality KPIs (Key Performance Indicators) are met
• Ensure that the company’s master data business rules, policies and procedures are adhered to
• Support special projects as needed
• Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
• Align data management processes in the business’ value chains and process areas
• Have a continuous improvement mind set and support improvement projects from data perspective

Qualifications we seek in you!

Minimum qualifications

• Any Graduate / Bachelor’s degree
• Great at communication, collaboration (verbal and written)
• Understanding of SAP ERP or relevant experience

Preferred qualifications/Skills

• Good customer handling skills
• Advanced use of MS Office (Excel, PowerPoint, Word)
• Ability to define & solve problems, Collect Data, Establish facts
• High Energy Level
• Work with business units and process experts to resolve master data issues