Service Delivery Leader - F&A - AP 3

Job Description

• Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve/exceed retention targets.
• Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell.
• Ensure all month-end activities are completed within agreed time and of the highest quality, and ensure metrics are met as per agreed critical metrics / SLA targets as applicable.
• Handle internal and external audits: support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Build MAPs (Management Action Plans) where required and applicable. This needs outstanding governance in checking for policy and practice adherence.
• Review the team's day-to-day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations, audit requests, analysis and other requests pertaining to the accounts payable process.
• Partner with global teams to set up and monitor vendor master file, payments, T&E processing and audits, external regulatory reporting (e.g., 1099, DADS2 etc.), helpdesk, statement auditing, escheatment function, VAT and other special processes.
• Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA and end-to-end solutions based on AI.
• Run operations to achieve/exceed P&L expectations. Understand and execute the efficiency of resources and the right level of skill.
• Be responsible for NPS and experience of clients and internal stakeholders.
• Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in-scope areas of responsibility.
• Demonstrate Lean Six Sigma framework to drive continuous performance improvement and the transformation agenda.
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Understand benchmarks and drive standardization and simplification in COE models. Drive large-scale impact for value and efficiency.
• Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization. Work with the customer independently and carve out the desired scope / solution.
• Work closely with client CXOs and process owners, Genpact operating teams and global relationship managers for key accounts.
• Develop a strategy for winning and transitioning new deals while running and growing existing relationships.
• Ensure the right solution is proposed for new deals, actively participate in the deal process, and enable robust transitions, delivering ongoing client happiness through consistent high-class service delivery, high NPS, cross-sell and profitability.
• Own the way in implementing new technologies in operations and display a strong executive presence.

Qualifications:

• Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications:

• Accounts Payable Certification - F-Tec
• Certified Management Accountant (CMA) - The Institute of Cost Accountants of India (ICMAI)
• Certified Public Accountant (CPA) - Perfekt Szolnok

Language:

• English (Required), Advanced - C1

Why join Genpact?

• Lead AI-powered transformation: Drive innovation and solve real-world business challenges that matter.
• Make an impact: Help global enterprises solve business challenges that matter.
• Accelerate your career: Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best: Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture: Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.