Delivery Director

Job Description

We are seeking an experienced and dynamic Program Lead specializing in Digital Delivery. The successful candidate will play a pivotal role in overseeing end-to-end program management, governance ensuring the seamless co-ordination between client, cross product teams within our organization.

Responsibilities

• End-to-end program management - Lead and oversee the entire lifecycle of Data & Analytics Program.
• Serve as the primary point of contact for internal and external stakeholders throughout the implementation process.
• Ensure effective communication and coordination between multiple stake holder – APM (Analytics Product Manager).
• Facilitate the adoption of the SAFe framework, guiding teams through the transition to agile methodologies.
• Maintains close awareness of new and emerging technologies and their potential application for service offerings and products.
• Work with architect and lead engineers for solutions to meet functional and non-functional requirements.
• Strong knowledge of the Scrum framework (Rally) and Agile principles
• Implement robust governance processes to ensure adherence to project timelines, budgets, and quality standards. Monitor and report on program progress to relevant stakeholders.
• Proactively address any issues (Technical, Functional, Other) that may arise during the implementation phase.
• Establish and maintain strong relationships with internal and external stakeholders.
• Collaborate with finance, IT, and other departments to ensure program objectives align with business requirements.
• Stay abreast of industry trends and advancements, serving as the single point of contact to facilitate cross-functional and technological support.
• Driving Leadership Reviews, weekly review calls and report outs
• Critical issue handling, incident management
• Brings industry experience and incorporates best practices in our ways of working
• Work as a business partner to evaluate, simplify, and improve business processes. This includes providing clear plans, program deck status and leadership communication
• Managing project risks, scope changes and other non-standard events throughout the life of the project
• Experience in tracking project outcomes realization through established metrics
• Ensure lessons learned are collected and documented
• Must have flexibility to work globally and schedule meetings with stakeholders in all poles (North America, Europe, Asia).