Sr. Manager - Knowledge Management 4D

Build the Future of Knowledge Intelligence

We're looking for a visionary leader to redefine how knowledge creates value across the Genpact. This role goes beyond traditional Knowledge Management to build an AI-powered, insight-driven Knowledge Intelligence function that enables growth, accelerates go-to-market effectiveness, and empowers smarter business decisions.

As a key leader, you will shape the strategy, governance, and evolution of a modern knowledge ecosystem, transforming content, expertise, and insights into a scalable competitive advantage.

What You'll Do:

• Define and lead the enterprise Knowledge Management & Knowledge Intelligence strategy.
• Build a trusted, scalable knowledge ecosystem across offerings, proposals, case studies, thought leadership, sales assets, and business insights.
• Establish governance frameworks for content quality, taxonomy, metadata, discoverability, and lifecycle management.
• Drive AI-ready knowledge practices that power intelligent search, such as Agentic, GenAI experiences, and knowledge-driven productivity.
• Leverage analytics and insights to identify knowledge gaps, usage patterns, and business opportunities.
• Partner with service line leaders, SMEs, Sales, Marketing, and other sales support teams to maximize knowledge impact and adoption.
• Lead innovation through automation, GenAI, emerging technologies, and modern knowledge practices.
• Build and mentor a high-performing team while driving enterprise-wide transformation.

What We're Looking For:

• 10+ years of experience in Knowledge Management, Content Strategy, Information Management, Research, Consulting, Sales Enablement, or related fields.
• Proven track record of leading enterprise-scale knowledge, content, or digital transformation initiatives.
• Deep expertise in governance, taxonomy, metadata, information architecture, and knowledge platforms.
• Experience with SharePoint, Microsoft 365, enterprise search, content management systems, or similar knowledge ecosystems.
• Strong understanding of AI, GenAI, knowledge discovery, and intelligent search technologies.
• Outstanding leadership, stakeholder management, communication, and influencing skills.

Why Join Us?

This is a unique opportunity to build a next-generation Knowledge Intelligence capability at the intersection of business strategy, AI, analytics, and innovation.

You'll help create a trusted knowledge foundation that powers enterprise growth, strengthens seller effectiveness, enables AI, and transforms how people find, use, and act on information.

Qualifications:

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications:

Certified Sales Executive (CSE) - TCSTCS, SAP Certified Application Associate - SAP HANA - UdemyUdemy

Required Skills:

Content Management, Knowledge Process Outsourcing, Project Management

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Equal Opportunity:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.