Front Line Manager

Job Description

Relevant years’ experience in Billing/Disputes

Team Lead Experience- 10-20 FTEs ••• Manage, resolve complex billing processes, including billing, reconciliation, and vendor invoicing ••• Ability to manage multiple transactions and deadlines in a fast paced environment. ••• Effective communication skills for interacting with suppliers, brokers, and internal teams. ••• Oversee CPI metrics- managing timeliness and accuracy in invoice processing ••• Proficiency in MS Excel ••• ERP Preference - Oracle ••• Good communication and analytical skills ••• Proficient in English written and spoken ••• Oversee execution of the end-to-end billing process, ensuring timeliness and compliance. ••• Serve as a subject matter expert (SME) for billing operations, providing guidance and support to team members and cross-functional stakeholders. ••• Validate invoice information to confirm alignment with supporting documents received from suppliers and customers

Relevant years’ experience in Disputes Resolution/O2C - Oil and Gas/International Air Transport Association( IATA) Industry preferred

••• Team Lead Experience- 10-20 FTEs ••• Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence ••• Identify recurring issues and recommend improvements to billing and AR processes. ••• Communicate with vendors over the email and phone as needed ••• Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes. ••• Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution through effective team oversight. ••• Maintain accurate records of disputes, resolutions, and escalations, ensuring compliance and audit readiness. ••• Prepare regular reports on dispute trends, resolution timelines, and outstanding issues, providing management with clear insights. ••• Investigate discrepancies by guiding the team in reviewing contracts, purchase orders, billing records, and communications. ••• Engage with clients professionally to clarify issues, negotiate resolutions, and sustain positive relationships. ••• Collaborate closely with sales, billing, and finance teams to resolve disputes and implement preventive measures. ••• Identify recurring issues and recommend process improvements to strengthen billing and AR operations. ••• Ensure dispute documentation and escalation records are consistently maintained for compliance and audit purposes.

Vendor Communications ••• Proficiency in MS Excel ••• ERP Preference- Oracle ••• Manage CPI metrics- managing timeliness and accuracy in invoice processing ••• Good communication and analytical skills ••• Proficient in English written and spoken ••• Engage and manage with clients manage disputes, negotiate resolutions, and maintain positive relationships.