Analyst, Client Services & Operations

Who You Are:

We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities.

What You'll Do:

• Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client
• Analyze client requests and identify and implement solutions by working with necessary internal and external parties
• Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
• Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
• Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
• Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
• Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
• Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
• Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows

What We're Looking For:

• Experience in client services
• Project and time management skills
• Business acumen, strong organizational and communication skills
• Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
• Given the sensitive, confidential nature of this role, discretion and good judgement are critical
• Ability to identify and communicate complex issues clearly and succinctly
• Strong diagnostic, analytical and problem-solving skills
• Strives to learn, analyze and implement best business practices developed within the marketplace
• Team player with high energy and a positive attitude who can adapt to evolving client requests
• Bachelors degree
• 2+ years of experience

Bonus Points:

• Solid understanding of MS Office applications, business applications and the use of databases
• Proficient understanding of private fund structures

What We Offer:

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace

Apply now and join us as we grow the economy that runs on code.

Base Salary Range:

The base salary range for this role is $110,000 to $140,000 USD. The base salary ranges included will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. Galaxy maintains a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.