Customer Care Associate

Role Overview

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Responsibilities

• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Receiving and placing customer service telephone calls
• Resolving customer complaints
• Ensure customer satisfaction and provide professional customer support.
• Be the first point of contact for customers and help resolve their queries.
• Understand customer issues, troubleshoot them, and ensure they are resolved.
• Escalate complex issues to the right internal teams and follow up until closure.
• Build positive relationships with customers by providing prompt and reliable support.
• Ensure high customer satisfaction through clear communication and timely resolutions.

Qualifications

Required

• Customer service
• Product knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analysing information
• Multi-tasking