Solution Architect (Presales & Implementation)

Responsibilities

• You own a Fynd TMS customer end to end - from the first solution discussion in the sales cycle, through design and go-live, and then as the person accountable for that account running well and growing.
• Fynd TMS sells into enterprise retail, distribution and 3PL operations where no two logistics networks look alike. Deals are won on whether we can credibly map a customer's dispatch reality - hubs, zones, rate cards, fleet mix, SLAs, COD, returns - onto the product, and then actually deliver it.
• Join sales conversations as the product and logistics authority: run discovery on the customer's current dispatch flow, systems landscape and pain points.
• Build and deliver tailored demos and pilots - not the generic deck, but the customer's own network configured in the product.
• Own the solution narrative in RFPs, RFIs and proposals; write the solution and scope sections of the SOW.
• Do gap analysis between customer requirements and current product capability. Decide what is configuration, what is customization, and what is a genuine "no" - and say so early.
• Size effort and feasibility with engineering before commitments are made, so we don't sell what we can't ship.
• Run implementation as a project: plan, milestones, RACI, weekly governance with the client.
• Configure and validate masters - hubs, zones, service areas, rate cards, SLA/TAT rules, vehicle and rider profiles, route optimization parameters.
• Coordinate integrations with the client's OMS/ERP/WMS and any carrier or 3PL partners; test APIs and webhooks yourself before handing them to the client.
• Drive data migration, UAT, pilot rollout at a single hub or store cluster, and on-ground training for supervisors, dispatchers and riders.
• Run hypercare through go-live and stabilization; sit in the control room on day one if that's what it takes.
• Own adoption and health: are trips actually being planned in the system, is the rider app being used, is EPOD capture clean, are dashboards being looked at.
• Run monthly and quarterly reviews with the client, tied to their metrics - cost per delivery, vehicle utilization, on-time performance, planning time saved.
• Be the escalation path for issues; coordinate resolution with support and engineering and close the loop with the client.
• Spot and drive expansion: new hubs, new geographies, additional modules, additional business units. Own renewal readiness.
• Feed structured, prioritized product feedback back into the roadmap.
• Someone who wants a pure sales quota role with no delivery accountability.
• Someone who wants a pure project management role with no client-facing commercial exposure.
• Someone who needs a fully documented product and a settled process to work inside.