SDE - 2/3

Role Overview

Retail OS powers live store operations across fulfilment, delivery, complaints, and operational incidents. We are hiring an SDE - 2 or 3 who has built and operated products at scale and can bring that engineering discipline to AI agents, root-cause analysis, attribution, and autonomous workflows. You will own services and features from design through production, combining performance, availability, and recovery engineering with applied AI. You will partner with senior engineers, operations teams, and upstream platform owners.

Responsibilities

• Build scalable backend services and event-processing pipelines with measurable throughput, latency, and availability objectives.
• Improve performance through profiling, efficient data access, concurrency management, capacity planning, and load testing.
• Engineer resilience through replication, failover, backpressure, graceful degradation, and recovery procedures; validate backup restoration and disaster recovery.
• Build incident correlation, root-cause analysis, and attribution systems that reconstruct operational timelines and link conclusions to evidence.
• Develop agents that investigate incidents using operational data, metrics, and runbooks, then execute permitted actions with deduplication, audit trails, escalation, and verified closure.
• Own production health through observability, on-call participation, incident response, postmortems, and preventive improvements.

Qualifications

Required

• Commerce, fulfilment, logistics, payments, observability, or workflow automation; Kubernetes/GCP; MongoDB; React; and operational attribution systems.