Product Owner

Position Overview:

The Product Owner – Platform & Roadmap owns delivery of the committed product roadmap and the platform foundation that powers all Culinary Digital products. The role is accountable for outcomes, not activity: roadmap scope delivered, platform stability strengthened, and commitments met on schedule.

The role spans two layers:

• Roadmap delivery: new modules and capabilities on the CulinarySuite roadmap, including AI-driven insights, operational modules, and enterprise client programme commitments.
• Platform foundation: architecture-level improvements, data integrity, concurrency and infrastructure reliability, observability, and AI/data enablement.

This is a senior, technically strong PO role. You will make informed trade-offs with Engineering and Architecture, then explain those decisions in business terms to leadership, Client Delivery, and Sales.

Key Responsibilities:

• Own the Platform & Roadmap backlog end to end, prioritised, groomed, and sprint-ready at all times.
• Drive delivery against agreed roadmap scope sprint over sprint, measured as items delivered vs. items committed into sprint.
• Conduct structured discovery before development; write user stories with clear, testable acceptance criteria (Gherkin preferred).
• Translate roadmap and client programme commitments into sequenced, deliverable increments.
• Partner with Engineering and Architecture to own the platform roadmap: scalability, reliability, and performance.
• Define requirements for architecture-level work, data integrity improvements, and concurrency/race-condition fixes.
• Own data platform requirements, including data models, data quality standards, pipeline reliability, and cloud DB/BI access for clients.
• Define requirements for AI and analytics capabilities, including governance and benchmarking.
• Drive observability, CI/CD, and environment readiness for compliance, load testing, and scaling.
• Lead root-cause analysis for critical incidents in owned areas; distinguish requirement gaps from engineering failures.
• Deliver committed sprint scope on schedule; flag risk at least one sprint ahead.
• Sequence concurrent platform priorities with explicit trade-offs.
• Own Definition of Done enforcement for both feature releases and platform capability delivery.
• Maintain a live dependency and risk tracker across Engineering, Product, QA, UX, and Client Delivery.
• Run a recurring sync cadence with teams affected by platform sequencing decisions.
• Communicate platform investment rationale to non-technical stakeholders in terms of business value.
• Support Client Delivery and Sales with release readiness artifacts such as demo flows, release summaries, and CS briefs.
• Document major decisions in real time, including scope changes, architecture trade-offs, and reprioritisation rationale.
• Close the loop on deprioritised or rejected requests with documented reasoning.
• Present delivery outcomes and platform progress clearly in leadership forums.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 12–15 years of total experience, with a minimum of 8 years in product management (Product Owner / Product Manager roles).
• Mandatory: hands-on product experience in a B2B SaaS company.
• Hands-on ownership of platform, infrastructure, or technical backlogs alongside customer-facing features.
• Strong understanding of web application architecture, APIs, databases, and integrations.
• Proven delivery against committed sprint scope, with a track record of surfacing risk early.
• Proficiency with Jira or equivalent agile tooling.
• Excellent written and verbal communication; able to explain technical decisions to non-technical audiences.
• Based in Pune or willing to relocate.

Preferred:

• Exposure to data platforms, including data pipelines, data quality, BI/reporting, or cloud database access.
• Experience defining requirements for AI/ML features, including benchmarking and governance.
• Familiarity with observability, CI/CD, and performance/load testing concepts.
• SAFe or LeSS exposure.
• Enterprise SaaS experience in regulated domains (healthcare/HIPAA, public sector, education).
• Certified Scrum Product Owner (CSPO) or equivalent certification.

What Success Looks Like:

• Committed roadmap delivery rises sprint over sprint against an agreed target.
• Platform work measurably strengthens stability, with root-cause fixes closing defect classes rather than patching symptoms.
• Sprints have few surprises; risks are visible at least one sprint ahead.
• Leadership and dependent teams have a current, trusted view of platform dependencies and sequencing.
• Key decisions are documented as they happen, making the track's choices defensible and repeatable.
• Platform investments are articulated in business value, not just technical outcomes.

Why Join Us:

• Work on an enterprise-scale SaaS platform serving 2.5M+ meals daily across the US.
• Direct exposure to AI, data, and platform modernisation initiatives.
• Flat structure with direct access to product leadership.
• High-ownership culture with clear accountability and visible impact.
• Close collaboration with US-based client and leadership teams.