Senior Analyst - Cybersecurity

ABOUT THE ROLE

Freshworks is looking for a Senior Analyst- Cybersecurity to join our GTM (Go-To-Market) Cybersecurity team. You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market — acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture.

Reporting to the Manager, Cybersecurity, you'll be a hands-on technical security advisor: fielding customer questions, responding to RFPs and security questionnaires, and partnering with Security Engineering and Product Engineering to translate technical security detail into clear, customer-ready answers. This is an execution-focused role within a growing team — you'll work inside the playbooks, templates, and systems the team builds, sharpening them through direct customer contact.

WHAT YOU'LL DO

• Be a trusted technical security advisor. Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers.
• Own the customer security dialogue. Respond to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams.
• Be the single point of contact for cloud security asks. Work closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related customer questions.
• Create reusable security collateral. Partner with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks.
• Review contracts with a security lens. Perform contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role.
• Coach and upskill the team. Support existing team members in strengthening their technical security knowledge.
• Work across time zones. Align to different regions/shifts as needed, given the breadth of time zones Freshworks' customers span.