Lead - Business Analyst
Freshworks
Let the right jobs find you
Get personalised suggestions from verified company career pages, matched to your role, location, level, and skills.
Overview
Position Type
Full Time
Experience
6+ years
Job Description
Roles & Responsibilities:
-
Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
-
Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.
-
Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.
-
Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals
-
Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies
-
Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles
-
Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.
-
Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact