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Account Manager - Mid Market

San Mateo, United States · Hybrid · Full-time

  • Posted 1mo ago
  • From Freshworks’s careers page
Location
San Mateo, United States
Work mode
Hybrid
Type
Full-time
Level
Senior
Experience
5+ years
Department
Sales
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About the role

Job Description

As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

What you’ll do:

  • Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
  • Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
  • Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
  • Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
  • Hunt & prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.

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Freshworks

About Freshworks

AI service software for employees and customers

Freshworks provides AI-powered software for IT and employee service and customer support teams.

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