Customer Experience Associate

Job Description

The job roles and responsibilities are,

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide expert guidance and support to chat, email and whatsapp support agents
• Resolve complex customer inquiries and escalations
• Develop and maintain knowledge base articles and resources
• Conduct training sessions for new and existing team members
• Analyse support trends and provide recommendations for process improvements
• Stay updated with industry trends, best practices, and regulations.
• Collaborate with stakeholders to identify areas for improvement and implement solutions.
• Collaborate with other departments to ensure a seamless customer experience
• Ensure compliance with company policies and procedures.
• Participate in meetings, workshops, and training sessions as required.
• Maintain accurate documentation and records related to the subject matter

Knowledge Required:

• Understanding of customer service principles
• Basic knowledge of our products and services
• Familiarity with common customer issues and how to resolve them

Requirements

Years of Experience: 2 - 4 years

Required Skills:

The candidate should have the below skill sets,

• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritise, and manage time effectively
• Ability to work under pressure
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Excellent analytical skills

Benefits

We offer

• Great work environment and friendly team culture
• Competitive Pay
• Cab Facilities.
• Medical Insurance
• Incentives

These vacancies are urgent. Immediate Interviews. !