Associate Customer Experience

Job Information

• Number of Positions: 3
• Job Type: Full time
• Industry: Information Technology
• Date Opened: 11/09/2026
• Work Experience: 1+
• Salary: As per Industry Standards
• City: Chennai
• Province: Tamil Nadu
• Country: India
• Postal Code: 600089

Job Description

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide expert guidance and support to chat, email and whatsapp support agents
• Resolve complex customer inquiries and escalations
• Develop and maintain knowledge base articles and resources
• Conduct training sessions for new and existing team members
• Analyse support trends and provide recommendations for process improvements
• Stay updated with industry trends, best practices, and regulations.
• Collaborate with stakeholders to identify areas for improvement and implement solutions.
• Collaborate with other departments to ensure a seamless customer experience
• Ensure compliance with company policies and procedures.
• Participate in meetings, workshops, and training sessions as required.
• Maintain accurate documentation and records related to the subject matter

Requirements

• Years of Experience: 2 - 4 years
• Required Skills:
  • Excellent communication and presentation skills
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritise, and manage time effectively
  • Ability to work under pressure
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Excellent communication and presentation skills.
  • Excellent analytical skills

Benefits

• Great work environment and friendly team culture
• Competitive Pay
• Cab Facilities.
• Medical Insurance
• Incentives

These vacancies are urgent. Immediate Interviews.!